If you are looking for a remote customer service job, customer success job, technical support job, or work-from-home healthcare job, this Customer Success Support Specialist position with Otonomee could be an opportunity worth exploring.
The position is a full-time remote job in the United States, with applicants currently residing in North Carolina, Florida or Georgia being eligible. The advertised pay is $22 per hour, equivalent to approximately $45,760 per year based on a 40-hour work week.
The role focuses on customer success, enterprise client support, health technology, technical troubleshooting, member onboarding, order management and healthcare platform support.
It could therefore appeal to people searching for remote jobs paying $22 an hour, remote customer support jobs, remote technical support jobs, healthcare customer service jobs, remote customer success jobs and work-from-home jobs with benefits.
Remote Customer Success Support Specialist Job at a Glance
Job title: Customer Success Support Specialist
Employer: Otonomee
Work arrangement: Remote / Work From Home
Employment: Full-time
Pay: $22 per hour
Estimated annual equivalent: Approximately $45,760 per year
Eligible locations: North Carolina, Florida and Georgia
Industry: Health Tech / Customer Success / Technology
Schedule: 40 hours per week, Monday–Sunday, between 7:00 a.m. and 7:00 p.m. EST
Internet requirement: Minimum 20 Mbps
Connection: Hardwired Ethernet connection required
$22 Per Hour for a Remote Customer Support Job
The advertised salary is $22 per hour for a full-time schedule.
At 40 hours per week and 52 weeks per year, that works out to approximately:
- $880 per week
- $3,813 per month
- $45,760 per year
These figures are gross earnings before taxes and other deductions.
The actual amount received by an employee will depend on applicable taxes, benefits, deductions and employment circumstances.
For job seekers searching for remote jobs paying $20+ per hour, work-from-home jobs paying $22 an hour or remote customer service jobs with full-time hours, this vacancy falls within that range.
What Does a Customer Success Support Specialist Do?
A Customer Success Support Specialist helps customers and business clients successfully use a company’s products and services.
In this particular position, the role goes beyond traditional customer service.
The employee will support enterprise healthcare clients and their members, helping with onboarding, technical problems, account access, membership eligibility, orders, payments, fulfilment and platform-related issues.
The position also involves working between several teams, including:
- Customer success
- Sales
- Operations
- Technical support
- Enterprise support
- Partner organisations
This makes the job a combination of customer success, technical support, healthcare administration and account support.
Health Tech Customer Support
One of the most valuable aspects of this vacancy for someone building a technology career is its connection to health technology.
The position supports healthcare-related programmes and an enterprise technology platform used to manage members and their services.
The employee will help customers with issues involving:
- Software
- Hardware
- Mobile applications
- Account access
- Memberships
- Orders
- Payments
- Eligibility
- Data reporting
- Platform functionality
This can provide experience that is transferable to other health tech jobs, SaaS customer success jobs, enterprise support jobs and technical customer service careers.
Remote Work From Home
The position is advertised as a work-from-home job.
Employees can perform their responsibilities remotely rather than commuting to a traditional office.
However, applicants must currently be based in one of the specified states:
- North Carolina
- Florida
- Georgia
This is therefore not a completely location-independent remote job.
Applicants living elsewhere in the United States should verify eligibility before applying.
Customer Success Responsibilities
A major part of the job involves helping customers and members successfully use the company’s services.
Responsibilities include:
- Supporting enterprise customers
- Helping members during onboarding
- Answering customer questions
- Providing personalised assistance
- Resolving account and membership problems
- Managing escalated issues
- Coordinating with partner support teams
- Providing proactive customer outreach
- Sharing customer feedback with internal teams
The specialist acts as an important connection between the customer and the organisation.
Member Onboarding
The position involves providing personalised onboarding experiences for members.
This can include helping customers with:
- Product unboxing
- Product activation
- Application setup
- Account navigation
- Platform access
- Understanding product features
- Understanding available insights
The specialist may conduct scheduled calls, respond to inbound enquiries or receive warm transfers from other support teams.
Strong communication skills are therefore important.
Technical Support Responsibilities
This is also a remote technical support job, although it does not appear to require the same level of technical expertise as a traditional IT engineering position.
The employee will troubleshoot both hardware and software problems.
Technical responsibilities include:
- Diagnosing software problems
- Troubleshooting hardware issues
- Resolving application problems
- Investigating account-access issues
- Supporting enterprise platform users
- Troubleshooting data and reporting problems
- Escalating complex technical issues
- Working with internal technical teams
Candidates with previous experience in IT support, SaaS support, help desk support, technical customer service or software support may therefore have relevant transferable skills.
Enterprise Customer Support
The position specifically focuses on enterprise support.
Enterprise customers typically have more complex requirements than individual consumers because they may involve multiple users, account administrators, contracts, eligibility rules and internal processes.
The specialist will manage a dedicated enterprise support line and act as an escalation point for partner help desks.
This can involve resolving:
- Complex customer issues
- Technical questions
- Programme eligibility questions
- Account problems
- Membership issues
- Platform-access problems
- Data-reporting issues
Experience with B2B customer support, enterprise customer service or account management can therefore be useful.
Order Management and Fulfilment
The role also includes responsibilities relating to orders and fulfilment.
The specialist will help manage:
- Orders
- Exchanges
- Refunds
- Warranty replacements
- Shipping problems
- Product tracking
- Payment issues
- Fulfilment problems
The employee may also troubleshoot problems involving product redemption and access.
This means experience in e-commerce customer service, order management, retail support or logistics support could be transferable.
Membership and Eligibility Support
Another important part of the position involves membership administration.
The employee will help resolve discrepancies involving customer memberships and eligibility.
Responsibilities include:
- Validating membership eligibility
- Reviewing sales orders
- Checking eligibility status
- Investigating inactive memberships
- Resolving incorrect membership states
- Working with employer and healthcare partners
- Escalating eligibility issues
This makes the role particularly relevant to people interested in healthcare customer service, healthcare administration and health insurance support jobs.
CRM and Customer Support Software
The employer expects candidates to be comfortable working with technology used for customer support.
Preferred technical experience includes:
- CRM platforms
- Ticketing systems
- NetSuite
- Customer support software
- Enterprise platforms
- Data-reporting systems
Experience with CRM software can be particularly valuable for people looking to progress into customer success management, account management or SaaS sales.
What Qualifications Are Required?
The employer is looking for candidates with previous experience rather than completely inexperienced applicants.
Relevant experience includes:
- Customer success
- Customer support
- Enterprise client support
- Health tech
- Technology support
- Technical customer service
Candidates should also demonstrate strong troubleshooting abilities and excellent communication skills.
The employer is looking for people who can:
- Solve problems
- Communicate clearly
- Manage multiple tasks
- Build customer relationships
- Work independently
- Collaborate with internal teams
- Handle complex customer issues
No College Degree Listed
Unlike many professional technology jobs, the listing does not specify a bachelor’s degree requirement.
The emphasis is instead placed on previous customer support experience, technical troubleshooting ability, communication skills and organisational ability.
This could make the position relevant to people searching for:
- Remote jobs without a degree
- Work-from-home customer service jobs
- Remote technical support jobs
- Customer success jobs without a degree
- Remote healthcare support jobs
Applicants should still review the employer’s current requirements before applying.
Home Office Requirements
Because this is a work-from-home position, applicants must have an appropriate home-office setup.
The listing specifically requires:
- Internet speed of at least 20 Mbps
- A reliable internet connection
- A hardwired Ethernet connection
The Ethernet requirement is particularly important.
Applicants should not assume that a standard Wi-Fi connection will be sufficient.
Before applying, candidates should confirm that their home internet service meets the employer’s requirements.
Remote Job Schedule
The position is full-time at 40 hours per week.
The advertised schedule operates between:
7:00 a.m. and 7:00 p.m. Eastern Time
The working week can include:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
This means applicants should be comfortable working a schedule that may include weekends.
The specific shift should be confirmed with the employer during the recruitment process.
Who Is This Remote Job Suitable For?
This position could be suitable for people with experience in:
- Customer service
- Customer success
- Technical support
- Help desk support
- Enterprise support
- Health tech
- Healthcare administration
- SaaS support
- CRM administration
- Account management
- E-commerce support
- Order management
- Membership services
- Call centre support
- Software support
It may also suit professionals trying to transition from general customer service into technology, healthcare technology or customer success.
Potential Career Growth
Customer support can provide a foundation for several technology and business careers.
Experience gained in this position could potentially help someone move towards roles such as:
- Customer Success Manager
- Senior Customer Success Specialist
- Technical Support Specialist
- Enterprise Support Specialist
- Customer Experience Manager
- Account Manager
- Implementation Specialist
- SaaS Support Specialist
- Healthcare Operations Specialist
- Technical Account Manager
- Customer Operations Manager
Career progression will depend on performance, experience, qualifications and available opportunities.
Remote Health Tech Career Opportunity
Health technology is an increasingly important part of the technology sector.
Healthcare organisations and technology companies need professionals who can help customers use digital platforms, connected devices, applications and data-driven healthcare services.
This position sits directly within that intersection.
Someone who starts in remote customer support could potentially build experience across:
Customer Service → Customer Success → Enterprise Support → Health Tech → Account Management → Customer Operations
The exact career path will vary from person to person, but the experience can be useful for people interested in combining technology and healthcare.
Skills and Keywords to Highlight on Your CV
Applicants should tailor their CV to the requirements of the vacancy.
Where accurate, useful keywords may include:
- Customer Success
- Customer Support
- Enterprise Support
- Technical Support
- Health Tech
- Healthcare Technology
- SaaS
- CRM
- NetSuite
- Ticketing Systems
- Troubleshooting
- Customer Onboarding
- Member Onboarding
- Account Management
- Order Management
- Fulfilment
- Refunds
- Warranty Support
- Membership Management
- Eligibility Verification
- Data Reporting
- Software Support
- Hardware Support
- Client Relations
- Customer Experience
- Remote Work
- Work From Home
- B2B Customer Support
Using relevant keywords can also help a CV perform better in applicant tracking systems when the applicant genuinely possesses those skills.
Other Remote Jobs You May Want to Search For
People interested in this vacancy may also want to search for:
- Remote customer service jobs
- Remote customer success jobs
- Remote technical support jobs
- Remote IT support jobs
- Remote help desk jobs
- Remote healthcare jobs
- Remote healthcare administration jobs
- Remote health tech jobs
- Remote SaaS jobs
- Remote enterprise support jobs
- Remote account manager jobs
- Remote customer experience jobs
- Remote jobs without a degree
- Work-from-home jobs paying $20+ per hour
- Remote jobs paying $25+ per hour
- Remote jobs with benefits
- Full-time remote jobs in the USA
- Remote jobs in Florida
- Remote jobs in Georgia
- Remote jobs in North Carolina
These search terms can help job seekers discover similar opportunities across customer service, technology, healthcare and business operations.
Important Details Before Applying
Applicants should carefully verify the job listing and employer before submitting sensitive personal information.
In particular, confirm:
- The employer’s identity
- The official application process
- Whether the position is still available
- State eligibility
- Salary and employment terms
- Working hours
- Home-office requirements
- Equipment requirements
- Any onboarding requirements
Job seekers should be particularly cautious about remote job advertisements that request payment, cryptocurrency, banking credentials or unnecessary personal information before a legitimate hiring process has taken place.
Customer Success Support Specialist Remote Job Summary
Job title: Customer Success Support Specialist
Company: Otonomee
Job type: Full-time
Work arrangement: Remote / Work From Home
Salary: $22 per hour
Estimated annual equivalent: Approximately $45,760 at 40 hours per week
Eligible states: North Carolina, Florida and Georgia
Schedule: 40 hours per week, within 7:00 a.m.–7:00 p.m. EST
Industry: Health Tech / Customer Success / Technology
Experience: Customer success, customer support, enterprise support or related experience preferred
Degree: No degree requirement stated in the supplied listing
Internet: Minimum 20 Mbps
Connection: Hardwired Ethernet required
Final Thoughts
The Customer Success Support Specialist position is a full-time remote work-from-home job paying $22 per hour, with a focus on health technology, enterprise customer support, technical troubleshooting and customer success.
Unlike a basic data-entry or general customer-service position, this role provides exposure to enterprise clients, healthcare technology platforms, CRM systems, technical support, member onboarding, account management and business operations.
That combination could make it particularly relevant to job seekers looking for remote customer success jobs, remote technical support jobs, health tech jobs, healthcare administration jobs, SaaS customer support jobs and remote corporate careers.
The position is currently limited to candidates based in North Carolina, Florida and Georgia, and applicants must have reliable internet with a minimum speed of 20 Mbps and a hardwired Ethernet connection.
For someone with customer service or technical support experience who wants to build a career at the intersection of technology, healthcare and customer success, this is the type of remote vacancy worth adding to their job search.
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